Shipping & Delivery

Where We Ship

We ship to addresses in the United States only, including Alaska and Hawaii. We do not ship outside the US at this time.

Processing Times

Orders are prepared and handed to the carrier within 1 to 3 business days.

Delivery Times

After processing, delivery within the United States takes 1 to 18 business days. This window can occasionally be longer for reasons outside our control, such as public holidays, weather or carrier delays.

Delivery time varies by carrier and destination, so a guaranteed delivery date is not shown at checkout. Once your parcel is moving, its tracking is the most accurate source.

How Much Does Delivery Cost?

Rates depend on your region. The exact cost for your order is shown at checkout before you pay.

Continental US (Mainland)

  • Standard Shipping: $5.90 — free on orders of $50 or more.
  • Shipping Protection: $8.90 — an optional extra covering damage, loss and theft in transit.

Alaska & Hawaii

  • Standard Shipping: $8.90 — free on orders of $50 or more.
  • Shipping Protection: $12.90 — an optional extra covering damage, loss and theft in transit.

Shipping Protection is optional. You choose whether to add it at checkout; it is never added automatically.

Taxes

The prices shown on this site include any applicable tax, so the price you see is the price you pay.

Is There a Tracking Number?

Yes. A tracking number is emailed to you as soon as your parcel leaves. You can follow it at any time on our Track My Order page, or from your account if you created one.

If anything looks wrong with your tracking, please contact us as soon as possible.

I Ordered Several Items but Only Received One

Some orders ship in more than one parcel, particularly sets and bundles. Each parcel has its own tracking number, and the rest of your order is on its way.

Delivery Address

Please double-check your address at checkout. We cannot be held responsible for an order delivered to an incorrect address supplied by the customer, and any additional shipping cost to redirect the parcel is the customer's responsibility.

Delivery Delays

Public holidays, strikes, weather and other events outside our control can delay a parcel. We will always do our best to get your order to you, and our Returns & Refund policy covers parcels confirmed lost or stolen in transit.

Changing or Cancelling an Order

We process orders quickly, so a change or a cancellation may no longer be possible once fulfilment has started. Please contact us straight away and we will do what we can.