Returns & Refund

The Short Version

  • You have 14 days from delivery to ask for a return.
  • Once we authorise it, you have 14 days to send the item back.
  • Items must be unused and in the condition you received them. This applies to all products, including sale items and limited editions.
  • Refunds go back to the original payment method, within 3 to 7 business days of us receiving and checking the return.

How to Start a Return

  • Ordered with an account: log in, open your order history and select the items you want to return.
  • Ordered as a guest: contact us with your order number.
  • Wait for authorisation: we review your request and send you return instructions.

The 14-day window to send the item back starts when you receive those instructions. If it runs out, the return request expires and the item can no longer be returned.

Return Shipping & Costs

  • Return address: 50 Avenue des Champs-Élysées, 75008 Paris, France. Returns are shipped internationally, so please keep your proof of postage.
  • Faulty, damaged or wrong item: we send you a prepaid return label. You pay nothing.
  • Change of mind: return postage is the customer's responsibility. Our returns address is in France, so this is an international shipment and the cost reflects that.
  • Exchanges: we do not offer direct exchanges. Return the item for a refund and place a new order.

Refunds

  • No restocking fee. You are refunded the full value of the returned items.
  • Timeframe: 3 to 7 business days after we receive and inspect the return.
  • Method: the refund is issued to the payment method used for the order. We cannot refund to a different card or account.
  • Gift cards: e-gift cards cannot be returned, except where the law requires it. A refund on merchandise bought with a gift card is issued as a new e-gift card.

Faulty or Damaged on Arrival

Send us a photo of the item and of the packing slip so we can check what happened. Once confirmed, we either replace the item or refund it within 3 to 7 business days of the return reaching us, whichever you prefer.

Lost or Stolen Parcel

If your parcel has not arrived within the delivery window set out on our Shipping & Delivery page, or the carrier reports it lost or stolen, we open an investigation with them. There is nothing for you to do and we keep you informed throughout. Once the loss is confirmed, the refund is processed within 3 to 7 business days. You can check the latest carrier scan at any time on our Track My Order page.

Partial Refunds and Final Sale

If you accept a partial refund to keep an item, for example as an alternative to cancelling a delayed order, that item becomes final sale: it is no longer eligible for a return or a further refund, except in the case of a verified manufacturing defect.

Returning a Gift

If the item was marked as a gift and shipped to you, you receive a gift credit for the value of the return once the item reaches us. If it was not marked as a gift, or the buyer had it shipped to themselves first, the refund goes to the person who paid.