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Orders & Payments

How do I place an order?

Add a cheese squishy to your cart, open the cart, and follow the secure checkout. No account needed — guest checkout is available.

What payment methods do you accept?

All major credit and debit cards, through our secure checkout. The payment options available to you are shown at checkout.

Is my payment secure?

Yes — checkout is encrypted and processed through Shopify's PCI-compliant system. We never see or store your full card details.

Can I change or cancel my order?

We process orders fast, so changes or cancellations may not be possible once an order is in fulfilment. Contact us immediately and we'll do our best to help.

I didn't get an order confirmation email.

Check your spam or promotions folder first. Still missing? Contact us and we'll resend it.

Will I be charged taxes?

No extra tax is added at checkout. The price shown on a product page already includes any applicable tax.

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Shipping & Delivery

How soon will my order ship?

Orders are prepared and shipped within 1 to 3 business days.

How much does shipping cost?

Standard shipping is $5.90 in the continental US and $8.90 to Alaska & Hawaii, and it is free on orders of $50 or more. Shipping Protection is an optional extra. See our full Shipping & Delivery page.

How long does delivery take?

Delivery within the USA typically takes between 1 and 18 business days, excluding processing time. It can occasionally be longer due to factors beyond our control such as holidays, weather and carrier delays.

How do I track my order?

We email you a tracking number as soon as your parcel leaves. Enter it on our Track My Order page to follow the delivery, or log in to your account if you created one.

I ordered several items but only received one.

Some products ship separately in different packages — this is the case for certain packs and bundles. Every item you ordered will arrive.

My package is late, lost or stolen.

If your order hasn't arrived in the estimated time, or is reported lost or stolen in transit, we'll open an investigation with the carrier — no action needed on your part. Once a loss is confirmed, a refund is processed within 3 to 7 business days.

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Returns, Refunds & Exchanges

What is your return policy?

You have 14 days from delivery to ask for a return. Items must be unused and in the same condition you received them; this includes sale items and limited editions. After you receive return authorisation, you have 14 days to ship the item back. See our full Returns & Refund policy.

How do I start a return?

Members: log in, open Order History, and select the items to return. Guests: contact us with your order details. Our team reviews your request and sends return instructions and authorisation.

When will I get my refund?

Once we receive and inspect your return, your refund is processed within 3 to 7 business days, back to the payment method used for the order. No restocking fees.

Can I exchange an item?

We don't offer direct exchanges. Simply return your item for a refund and place a new order for the one you'd like.

My item arrived damaged or incorrect.

We're sorry. Contact us with proof of the defect — a photo and your delivery note. For defective items we provide a prepaid return label, and your refund is processed within 3 to 7 business days after we receive the package.

Who pays for return shipping?

If the item is defective, we provide a prepaid return label. For change-of-mind returns, return shipping is the customer's responsibility, and our returns address is in France, so it is an international shipment.

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Product care & safety

Read this first

  • Decorative collectible squeeze toys for ages 14 and over — not food, not teethers, not chew toys, not pet toys.
  • They contain small parts and are a choking hazard: keep them away from babies, young children and pets.
  • Never cut, pierce, heat or freeze a squishy. On a filled piece, cutting or piercing releases the contents.
What are they made of?

It depends on the piece. Most are moulded slow-rise polyurethane (PU) foam with a printed outer skin and added colourants, and we will confirm the build of any item if you ask us before ordering. Others use a soft outer shell — PU or a soft plastic — filled with a gel, a thick liquid or a petroleum-jelly-type compound, which gives a heavier squeeze and a slower return. Full details are on our Product Safety & Allergy Information page.

How long do they take to rise back?

Typically 3 to 6 seconds, depending on the size of the piece and the temperature of the room. A cold room slows the rise down; that is normal and is not a fault.

Are they safe?

They are decorative collectible squeeze toys for ages 14 and over — not food, not teethers, not chew toys, not pet toys. They contain small parts and are a choking hazard, so keep them away from babies, young children and pets. Never cut, pierce, heat or freeze a squishy. Please read our full Product Safety & Allergy Information before using or gifting one.

Can a squishy cause a burn?

Not in normal use — but our products must never be heated. No microwave, no oven, no boiling water, no radiator, and never left in a parked car in the sun. Heat can soften or melt the material, and hot material stuck to skin can cause a burn that is difficult to remove; on a filled piece, heat expands the contents and the shell can split. Freezing is just as bad: it makes foam brittle so it tears under pressure, and it can thicken or separate a filling. Store them at normal room temperature, out of direct sunlight.

What if my skin reacts to a squishy?

Stop using it straight away, wash the area with mild soap and lukewarm water, and seek medical advice. Contact emergency services for any breathing difficulty, swelling of the face or mouth, or a burn. Then please tell us — we log every report and it lets us act on a batch if something is wrong with it. If you have a known sensitivity to polyurethane foams, soft plastics, plasticisers, mineral oils, petroleum-based compounds or synthetic dyes, please don't use our products: we don't market them as latex-free or hypoallergenic.

What should I do if a squishy tears, crumbles or leaks?

Take it away from children and pets immediately and don't let loose pieces or escaped filling reach eyes or mouth. Rinse skin with water. If the piece is a filled one and the contents come out, keep them off broken skin, wash your hands with soap and water, and bag the item — do not try to reseal it. If a fragment or any filling gets in the eyes, rinse with clean water for several minutes and seek medical advice; if swallowed, seek medical advice or call your local poison control centre. Dispose of the item with household waste and don't try to repair it. Then contact us.

How do I care for and clean my cheese squishy?

Wipe gently with a barely damp cloth and let it air dry fully before squeezing again. Avoid soaking it, don't put it in a washing machine or dishwasher, don't use solvents, bleach or alcohol gel, and keep it out of direct sunlight to help prevent yellowing.

Will the squish last?

Kept out of direct sunlight and at room temperature, it stays soft and squeezable with regular use. UV light yellows and hardens the material over time, so store it away from windows. Retire any item as soon as the surface looks worn, sticky, cracked, discoloured or damp.

Are they scented?

We do not add fragrance, and we do not market our products as fragrance-free. A new piece can carry a faint manufacturing smell for the first few days.

Can babies or pets play with them?

No. They contain small parts and are a choking hazard. They are not teethers, chew toys or pet toys, and they look enough like real cheese to be dangerous around anyone who might bite or swallow them.

Why do they cost more than other squishies?

We select the pieces we sell on foam density, print quality and finish rather than on price, and those cost more to buy — but they last. See our story for the full picture.

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Gifting

Can I send a cheese squishy as a gift?

Absolutely. Every order arrives in clean, gift-ready packaging, so it's ready to give right out of the box.

How are gift returns handled?

If a gift was shipped directly to you, you'll receive a gift credit equal to the value of your return once we receive the item. If it wasn't marked as a gift, the refund goes to the original purchaser.

Can I ship a gift to a different address?

Of course. Just enter the recipient's address as the shipping address at checkout.

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Account & Tracking

Do I need an account to order?

No. You can check out as a guest. An account simply makes it easier to track orders and reorder later.

How do I track my order?

Enter your tracking number on our Track My Order page, use the link in your shipping confirmation email, or log in to your account.

How do I reset my password?

On the account login page, click "Forgot password" and follow the email instructions.

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